Official state portal
State portal for handling complaints from victims of financial fraud
An official government service that receives, registers and processes complaints against unauthorised brokers, investment platforms, crypto-asset projects and forex companies. Cases are handled in cooperation with competent authorities and engaged organisations.
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About this service
An official state portal — independent, free of charge and accessible to all affected investors.
The Investor Protection Service is the official state point of contact for individuals who have suffered financial harm as a result of dealing with unauthorised investment firms, fraudulent trading platforms, deceptive crypto-asset projects or other unregulated financial schemes. The Service receives complaints, registers them in the official case register and interacts with competent authorities, regulators, law enforcement bodies, payment institutions and specialist legal practitioners with a view to obtaining redress on behalf of complainants.
Use of the portal is free of charge. Information submitted is processed in accordance with applicable data protection legislation and is shared only with organisations and structures directly engaged in the consideration of the complaint. The Service does not provide investment advice and does not guarantee the recovery of funds; outcomes depend on the circumstances of each case and the cooperation of third parties.
Services and information
Submit and track
- Submit a complaint
Register a case and receive a reference number.
- Track your case
Track status, messages and documents.
- How cases are handled
Stages, timelines and decisions.
Guidance and help
- Engaged organisations
Organisations and structures with which the Service may interact when handling complaints.
- Frequently asked questions
Answers to common questions.
- Contact us
Phone, email and opening hours.
Caseload summary
Figures on accepted and concluded cases. Updated regularly.
| Indicator | Value |
|---|---|
| Total claims | 0 |
| Active | 0 |
| Closed | 0 |
| Claimed damages (USD) | $0 |
| Recovered, USD | $0 |
Who can apply
Individuals and legal entities who have suffered financial losses
- Victims of unauthorised brokers and investment platforms
- Victims of fraudulent crypto-asset projects and ICOs
- Clients of unlicensed forex firms
- Victims of financial pyramid schemes
- Targets of social engineering and phishing
- Victims of fraudulent exchanges
Procedure in four steps
A summary of the procedure followed by the Service from the moment a complaint is received to its formal closure. For a fuller explanation of timeframes and decisions, see the page on how cases are handled.
- 1
Submit your complaint online
Complete the online form. A unique case reference number is issued immediately and quoted in all future correspondence.
- 2
Initial review by a case officer
Within 1–3 working days a case officer verifies the information and requests any further documents required to begin the assessment.
- 3
Assessment and referral
The case is assessed against regulatory registers and intelligence held by competent authorities, and is referred to the appropriate body where applicable.
- 4
Recovery action and closure
Where recovery is feasible, the Service co-ordinates chargebacks, account freezes, asset tracing or legal proceedings, and informs you of every material step.