Submit a complaint

Use this form to register a complaint against an investment platform, broker, crypto project, forex company or other financial operator.

Before you begin

The form contains four parts and should take 5–10 minutes to complete. Required fields are marked with an asterisk (*). Information provided is processed in accordance with our privacy and data protection policy.

Provide accurate personal details — the Service may need to contact you.
State the legal name of the firm complained against, where known.
Upload copies of correspondence, payment confirmations and contracts.
Do not submit original documents; copies in PDF or image form are sufficient.

Part 1 of 4

Personal details

The Service uses these details to register your complaint and to communicate with you securely. They are not disclosed to the firm complained against without your consent.

Given name *

Family name *

Email address *

Used for account access and official correspondence.

Telephone number

Include the international dialling code, for example +44.

Country of residence

Part 2 of 4

Details of the firm complained against

Provide as much information as you have about the company or platform. Incomplete information will not prevent your complaint from being accepted, but may delay the assessment.

Legal or trading name of the firm *

Website address

For example, https://example.com

Date of first interaction

Amount of loss

Total funds transferred to the firm, less any sums already returned.

Currency of loss

Known contact details of the firm

Email addresses, telephone numbers, messenger handles, office addresses or representatives' names — as applicable.

Statement of facts *

Minimum 20 characters. Plain language is preferred. Do not include passwords, full card numbers or other sensitive credentials.

Part 3 of 4

Supporting documents

Documentary evidence significantly increases the prospects of recovery. You may also upload further documents later through your personal account.

Attach files

Accepted formats: PDF, JPG, PNG, DOC, DOCX, XLS, XLSX, TXT, ZIP. Maximum 25 MB per file.

Part 4 of 4

Create a personal account

An account is created automatically so that you can track the progress of your complaint, exchange messages with the case officer and upload further evidence at any time.

Password *

Minimum 8 characters. Use a unique password that you do not use on other websites.

Confirm password *

Re-enter the password above to confirm it has been typed correctly.

Declaration

I confirm that the information provided in this complaint is, to the best of my knowledge and belief, true and complete. I understand that the Service may share my case file with regulators, law enforcement agencies, payment institutions and other partner organisations for the purpose of investigating the matter complained of. Knowingly providing false information may result in the complaint being dismissed.

I have read and agree to the declaration above, the terms of use and the privacy policy.

Once submitted, your complaint cannot be withdrawn through the portal. To request withdrawal, contact the Service through your personal account quoting the case reference number issued on submission.